by steph@redstartgroup.com | Jan 31, 2024 | FeaturedNewsPage, Layout_News
By Andrew P. McCoy and Fred SargentPublished in Powerline Magazine Q4 2023 Since they first appeared in the mid-1800s, organization charts — more commonly called “org charts” — have evolved to reflect the progressively changing nature of...
by steph@redstartgroup.com | Jan 15, 2024 | FeaturedNewsPage, Layout_News
By Andrew P. McCoy and Fred SargentPublished On January 15, 2024 Selling multiyear maintenance contracts is an everyday event for mechanical contractors’ service departments. It has never been that easy for electrical contractors. However, there...
by steph@redstartgroup.com | Dec 16, 2023 | FeaturedNewsPage, Layout_News
By Andrew P. McCoy and Fred Sargent Published On December 15, 2023 Henry J. Kaiser, a 20th century hero of American industry, coined a memorable expression that continues to inspire wannabe innovators in every walk of life: “Find a need and fill...
by steph@redstartgroup.com | Nov 16, 2023 | FeaturedNewsPage, Layout_News
By Andrew P. McCoy and Fred SargentPublished On November 15, 2023 The song on the B-side of a pop single was never expected to be a hit. In the heyday of 45-rpm vinyl recordings, it was the A-side that got all the attention. We see a parallel for...
by steph@redstartgroup.com | Oct 14, 2023 | FeaturedNewsPage, Layout_News
By Andrew P. McCoy and Fred SargentPublished On October 1, 2023 The Customer Experience: Seeing Things from the Customer’s Viewpoint Continue Reading… ...
by steph@redstartgroup.com | Oct 13, 2023 | FeaturedNewsPage, Layout_News
By Andrew P. McCoy and Fred SargentPublished On October 13, 2023 The Universe of Emerging Markets: What service contractors can learn from the Voyager mission On July 21, NASA temporarily lost contact with Voyager 2, one of its most famous...
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