NEWS & EVENTS

    By Andrew P. McCoy and Fred SargentPublished On February 15, 2024       Service and maintenance electricians who spend their entire work week shuttling from one customer’s location to the next are in a position to benefit from a...

      By Andrew P. McCoy and Fred SargentPublished in Powerline Magazine Q4 2023   Since they first appeared in the mid-1800s, organization charts — more commonly called “org charts” — have evolved to reflect the progressively changing nature of...

    By Andrew P. McCoy and Fred SargentPublished On January 15, 2024   Selling multiyear maintenance contracts is an everyday event for mechanical contractors’ service departments. It has never been that easy for electrical contractors. However, there...

    By Andrew P. McCoy and Fred Sargent Published On December 15, 2023   Henry J. Kaiser, a 20th century hero of American industry, coined a memorable expression that continues to inspire wannabe innovators in every walk of life: “Find a need and fill...

    By Andrew P. McCoy and Fred SargentPublished On November 15, 2023   The song on the B-side of a pop single was never expected to be a hit. In the heyday of 45-rpm vinyl recordings, it was the A-side that got all the attention. We see a parallel for...

    By Andrew P. McCoy and Fred SargentPublished On October 1, 2023 The Customer Experience: Seeing Things from the Customer’s Viewpoint   Continue Reading...